Your questions
What are your opening hours?
Our webshop is always open! For questions or support you can reach us by mail or the contact form.
How can I contact an employee?
Do you have a question about your order? Send an email to shop@sofiedumont.be . For other questions you can fill in our contact form.
How do I track my order?
Once your order has been shipped, you will receive a separate email with a tracking link. This is not the same email as your purchase confirmation.
Can I cancel or change my order?
If your order has not yet been shipped, you can cancel or change your purchase via the confirmation email.
What are the shipping costs?
Shipping costs vary by location and order. You will see the exact costs at checkout.
What is your return policy?
Want to return a product? Check our return policy and procedure on the website.
What payment methods do you accept?
You can pay with Visa, MasterCard, American Express, Maestro, UnionPay, Bancontact, iDEAL, Shoppay, Apple Pay and Google Pay.
I can't log into my account, what now?
First try clicking on 'forgot password' to set a new password. Still not working? Let us know via the contact form .
Do you have a customer card or loyalty program?
We are developing a loyalty program. Sign up for our newsletter to stay up to date!
Do you offer discounts or promotions?
Yes! Check out the 'Sales' category in our webshop or sign up for the newsletter to receive exclusive discount codes.
How long does delivery take?
Our products may be shipped from different locations, which may cause delivery times to vary. You will receive a track & trace once your package is on its way.
Is my personal data safe with you?
Yes, we handle your data with care. Read our privacy policy for more information.
What are your general terms and conditions?
You can find our general terms and conditions on the website under 'Customer Service'.
Can I buy a gift card?
Yes, our gift cards are available in the webshop. Perfect as a gift!
Do you offer support for my product?
For electrical appliances there is a legal guarantee of at least 2 years, depending on the product. More information can be found on the detailed product pages.
Where can I file a complaint?
Sorry to hear you're not satisfied! Send us a message via the contact form or mail to shop@sofiedumont.be , and we'll find a solution together.
What products do you recommend for beginners in the kitchen?
Want to start cooking? Our must-haves for beginners can be found in the webshop!
Can I also buy your products in physical stores or only online?
My products are exclusively available through the webshop.
Are the recipes suitable for people with allergies or special dietary requirements?
Many recipes have an allergy-friendly version. Use the filter options on the recipe page to find suitable recipes.
Are your products also suitable for professional use?
Definitely! My products are composed with an eye for detail and are perfect for both hobby chefs and professionals.
Can I also make the recipes in large portions for parties or events?
Yes! Check out the 'Cooking for Groups' category for recipes that are perfect for larger groups.
What is your most popular product among home cooks?
Our bestsellers change, but one of the favorites is… (refer to bestseller product).
Are there videos available explaining the recipes?
Yes! You can find my cooking videos on my social media channels and on the recipe page.
Can you take back products if they don't meet my expectations?
Some products can be returned if they are unused and undamaged. See the return policy for more information.
Can I share your recipes on social media?
Sure! On the recipe page you will find share buttons to easily share your favorite dish.
Where can I find suggestions for side dishes or drinks for your recipes?
With each recipe I give suggestions for side dishes and drinks. Scroll down to 'Tips' at the bottom of the recipe page.
How can I reach you if I have questions about a recipe?
You can send me a message via social media or ask your question via the contact form.
Do you offer international shipping?
Yes, we do ship internationally. Shipping costs are calculated based on your address.
Where can I find vegetarian alternatives?
Many of my recipes have a vegetarian version. Use the 'Veggie' filter on the recipe page.
