shop
How can I get in touch?
Do you have a question about your order? Send an email to shop@sofiedumont.be. For other questions, you can fill out our contact form.
How do I track my order?
Once your order has been shipped, you will receive a separate email with a tracking link. This is not the same email as your purchase confirmation.
Can I cancel or change my order?
If your order has not yet been shipped, you can cancel or change your purchase via the confirmation email.
What are the shipping costs?
Shipping costs vary by location and order. You will see the exact costs at checkout.
What is your return policy?
Do you want to return a product? Check our return conditions and procedure on the website.
What payment methods do you accept?
You can pay with Visa, MasterCard, American Express, Maestro, UnionPay, Bancontact, iDEAL, Shoppay, Apple Pay and Google Pay.
Do you offer discounts or promotions?
Yes! Check out the 'Sales' category in our webshop or sign up for the newsletter to receive exclusive discount codes.
How long does delivery take?
Our products may be shipped from different locations, which may cause delivery times to vary. You will receive a track & trace once your package is on its way.
Can I buy a gift card?
Yes, our gift cards are available in the webshop. Perfect as a gift!
Do you offer support for my product?
For electrical appliances there is a legal guarantee of at least 2 years, depending on the product. More information can be found on the detailed product pages.
What is your most popular product among home cooks?
Our bestsellers change, but one of the favorites is… (refer to bestseller product).
Can you take back products if they don't meet my expectations?
Some products can be returned if they are unused and undamaged. See the return policy for more information.
Can I share your recipes on social media?
Sure! On the recipe page you will find share buttons to easily share your favorite dish.
Do you offer international shipping?
Yes, we ship to Belgium, the Netherlands, and Luxembourg. The shipping costs are calculated based on your address.
Recipes
How can I get in touch?
For all questions about recipes, you can contact us via our contact form
I can't log into my account, what should I do?
First, try clicking on 'forgot password' to set a new password. Still not working? Let us know via the contact form.
Are my personal details safe with you?
Yes, we handle your data carefully. Read our privacy policy for more information.
Are the recipes suitable for people with allergies or special dietary requirements?
Many recipes have an allergy-friendly variant. Use the filter options on the recipe page to find suitable recipes.
Can I make the recipes in large portions for parties or events?
Yes! Check the category 'Cooking for groups' for recipes that are perfect for larger gatherings.
Are there videos available where you explain the recipes?
Yes! You can find my cooking videos on my social media channels and on the recipe page.
Can I share your recipes on social media?
Sure! On the recipe page, you will find share buttons to easily share your favorite dish.
Where can I find suggestions for side dishes or drinks with your recipes?
For each recipe, I provide suggestions for side dishes and drinks. Scroll to 'Tips' at the bottom of the recipe page.
Where can I find vegetarian alternatives?
Many of my recipes have a vegetarian variant. Use the 'Veggie' filter on the recipe page.
Account
I can't log into my account, what should I do?
First, try clicking on 'forgot password' to set a new password. Still not working? Let us know via the contact form.
Are my personal details safe with you?
Yes, we handle your data carefully. Read our privacy policy for more information.
