General terms and conditions

Last update: 30/07/2022.

Please read these terms carefully before using our website.

ARTICLE 1 IDENTITY OF SOFIE DUMONT BV

The website, accessible via the address www.sofiedumont.be, hereafter referred to as the “Website”, operated by Sofie Dumont BV, with registered office at Terheugenstraat 28, 1670 Pepingen, registered in the KBO under number 0827.830.464

hereafter referred to as “Sofie Dumont BV”.

ARTICLE 2 DEFINITIONS

1. Buyer: any visitor to the website who places an order for the products marketed by Sofie Dumont BV.
2. Distance agreement: any agreement between Sofie Dumont BV and the Buyer regarding products or services that is concluded within the framework of a sales or service system organized by the supplier for distance selling, where, for this agreement, only one or more techniques for distance communication are used up to and including the conclusion of the agreement itself.
3. Products: any good or service offered for sale by Sofie Dumont BV on the Website.
4. Website: the website of Sofie Dumont BV, accessible via www.sofiedumont.be
5. Technique for distance communication: any means that can be used for the conclusion of the agreement between these parties without the simultaneous physical presence of Sofie Dumont BV and the Buyer.
6. General Terms and Conditions: these terms that apply to the cooperation between the Buyer and Sofie Dumont BV

ARTICLE 3 APPLICABILITY

1. Unless expressly agreed otherwise in advance and in writing, these General Terms and Conditions apply to every offer from Sofie Dumont BV and to every Distance Agreement concluded between Sofie Dumont BV and the Buyer (hereafter the Agreement*).
2. These General Terms and Conditions apply to every offer from Sofie Dumont BV as a web retailer to the Buyer, any natural person who, exclusively for non-professional purposes, acquires or uses the marketed Products.
3. To place an order, the Buyer must be at least 18 years old. If the potential Buyer is a minor, we ask you to have the order placed by their parents or legal guardian. If we notice that the order has been placed by a minor, we reserve the right to refuse such an order.
4. If a Distance Agreement is concluded electronically, the General Terms and Conditions along with the order confirmation are an integral part; the Buyer accepts the application of the General Terms and Conditions by placing their order and can find and save or print these at any time on this website.
5. In the event that, in addition to these General Terms and Conditions, specific product or service conditions apply, and there are differences between the Supplementary Conditions and the General Terms and Conditions, the provisions from the Supplementary Conditions shall, in principle, take precedence over the General Terms and Conditions, unless otherwise specified.
6. Deviation from one or more provisions in these General Terms and Conditions can only occur if this has been expressly agreed in writing. The other provisions of these Terms will remain in full force in that case.
7. General Terms and Conditions used by the Buyer are not applicable unless expressly agreed upon by Sofie Dumont BV.
8. Sofie Dumont BV reserves the right to change and/or supplement the General Terms and Conditions at any time for future orders.
9. By using the Websites of Sofie Dumont BV and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the website.
10. If one or more provisions of these General Terms and Conditions are at any time wholly or partially unlawful, void, or unenforceable for any other reason, then this provision shall be deemed separable from these General Terms and Conditions and shall not affect the validity and enforceability of the other provisions. In this case, the parties commit to replace the void clause with a valid clause that closely aligns with the original intent of the party.
11. These General Terms and Conditions constitute the complete agreement between the Buyer and Sofie Dumont BV regarding the matters included therein.
12. The failure of Sofie Dumont BV to enforce any of the rights listed in these General Terms and Conditions, or to exercise any right hereunder, shall never be regarded as a waiver of such provision and shall never affect the validity of these rights.ARTICLE 4 OFFERS AND CONCLUSION OF AGREEMENTS

1. Offers are valid as long as they are listed on the Website and while stocks last.
2. If the offer is subject to certain conditions, this will be expressly stated in the offer.
3. Sofie Dumont BV always describes as fully and accurately as possible what they sell and how the ordering process will proceed. The description is at least sufficiently detailed to allow the Buyer to make a proper assessment. In the event that Sofie Dumont BV uses images for the products and/or services offered, these will be represented as accurately and truthfully as possible. However, to err is human, and if Sofie Dumont BV has made a clear mistake, they are not obliged to deliver. The images have no contractual value.
4. The Agreement is concluded and is definitive at the moment an order confirmation is handed over to the Buyer or sent by email to the email address provided by the Buyer, and as soon as Sofie Dumont BV has received approval from the card issuer for the payment transaction with credit or debit cards.
5. In the event that the card issuer refuses to agree to the payment, Sofie Dumont BV cannot be held responsible for delays in delivery and/or non-delivery of the order placed by the Buyer. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
6. The consumer purchasing products from Sofie Dumont BV is the end consumer. The products may not be resold in any way.

ARTICLE 5 ORDER

1. To purchase a product online, the product must be added to the shopping cart, after which the contact and billing information of the Buyer must be entered. The Buyer can then choose the method of delivery and the address: home address or another address. In the final step, the Buyer reaches a summary page, where the General Terms and Conditions are accepted and payment is confirmed by pressing the order button labeled 'complete order' or a corresponding wording. Once these steps are completed, the purchase is final. After this moment, it is no longer possible to change the billing information.

ARTICLE 6 PRICES

1. All prices are expressed in euros and include VAT or any other tax imposed by the authorities.
2. We use cookies to provide the Buyer with the best possible service on our website. If the Buyer continues to use our Website, they agree that we use cookies. We keep track of certain choices made by our visitors for future visits to this Website (such as language).
3. The national net price is applied regardless of the country of delivery.
4. The price will be invoiced in the currency in which the Buyer placed their order.
5. The Buyer owes the price agreed upon during the final step of the ordering process and which Sofie Dumont BV has communicated in its order confirmation. Obvious errors in the price quotation, such as evident inaccuracies, can also be corrected by Sofie Dumont BV after the agreement has been established.
6. Delivery costs are clearly communicated to the Buyer. Certain payment methods may have additional conditions regarding the delivery method and any costs. This will be clearly communicated to the Buyer.

ARTICLE 7 PAYMENT

1. For orders placed via the Website, the following payment methods can be used:

• VISA
• BELFIUS
• KBC
• MASTERCARD
• BANCONTACT
• BANCONTACT BY PAYCONIQ
• PAYPAL

1. Sofie Dumont BV may expand the payment options in the future. Expansions of the payment options will also be announced via the Website.
2. If a credit card payment method is chosen, the terms of the respective card issuer apply. Sofie Dumont BV is not a party to the relationship between the Buyer and the card issuer.
3. To ensure a secure payment and the safety of the Buyer's personal data, transaction data is transmitted encrypted with SSL technology over the internet. No special software is required to pay with SSL. The Buyer recognizes a secure SSL connection by the 'lock' icon in the lower status bar of their browser.

ARTICLE 8 DELIVERY AND DELIVERY TIME

1. All products are delivered to the address provided by the Buyer at the time of ordering.
2. Orders are processed and delivered as quickly as possible. Sofie Dumont BV aims to deliver the order within the timeframe specified in the individual order confirmation. Any delay will not give rise to compensation. Incorrectly provided delivery addresses are the responsibility of the Buyer and may result in additional costs that will be charged to the Buyer.
3. Products are only delivered to the countries for which the Website allows delivery.
4. If a given indicative delivery period is not met, Sofie Dumont BV will not notify the Buyer about this. The Buyer can always contact Sofie Dumont BV via the contact form to inquire about a suspected delivery date.
5. Shipments are always at the risk of Sofie Dumont BV. Therefore, the Buyer does not need to worry about products that may get lost in the mail. However, if products are returned, the Buyer is responsible for the transport.
6. Once the products to be delivered have been delivered to the specified delivery address, the risk concerning these products passes to the Buyer.
7. The Buyer or any other person must be present at the specified address at the time of delivery of the product to receive it.
8. Sofie Dumont BV is not liable for failed deliveries when: i. the Buyer provides an incorrect or outdated address; ii. if no one is present at the specified address, the courier may deliver the package to a pickup point or to a preferred address specified by the recipient. After purchase, the Buyer will receive the T&T code of the shipment to track the status. This is the Buyer’s responsibility. If the package is not picked up within the specified period, the purchase will be returned to Sofie Dumont BV and the products will be immediately destroyed. An exchange or refund is not possible in the above situations. Sofie Dumont BV makes every effort to store the products according to its own standards, but the risk, in accordance with article 8.8, passes to the buyer from the moment the intended delivery could not take place.
9. The total liability of Sofie Dumont BV for failure to meet its obligations shall in no case exceed the purchase price of the Product(s) in question.

ARTICLE 9 RIGHT OF WITHDRAWAL

The provisions of this article apply only to Buyers who purchase Products in their capacity as consumers via the website of Sofie Dumont BV.
The Buyer can return the Products purchased on the Website within 14 days without reason, provided that they follow the rules below.

• Personalized items cannot be returned (such as a signed book, for example).
• Returns can be sent to the specified address.
• Also include the original packing slip with your return.
• The items you wish to return must still look exactly as they were sent and therefore be undamaged. A piece of clothing, for example, must be in its original condition, not dirty and/or worn. Glasses may not be returned dirty or with cracks or scratches.
• The 14-day reflection period starts the day after you receive the package.
• The items you wish to return must be sent by the 14th day; returns that arrive late will be sent back to you. Your right of withdrawal will also expire.
• The return costs are at your expense.
  You can send the return package to the following address:
  ShopWeDo – Egide Walschaertsstraat 22CD, 2800 Mechelen
• The amount of the returned item and the previously incurred shipping costs (in case of a return of the entire order) will be refunded to your payment account within 14 days after receiving the return package.
• To exercise the right of withdrawal, you must inform Sofie Dumont BV via an unequivocal statement (e.g., in writing by post or email) of your decision to withdraw from the Distance Agreement. The Buyer can use the attached model withdrawal form for this purpose, but is not obliged to do so.

Regarding Perishable Goods

Since it concerns food (perishable products), the goods cannot be returned.

What can sometimes happen is that a house arrives broken/damaged; in that case, we will of course provide a new one under conditions:
https://peperkoekenhuisje.com/blogs/veelgestelde-vragen/mijn-huisje-is-beschadigd-toegekomen-wat-moet-ik-doen

Loft Living

Purchased knives (according to the conditions of partner Loft Living) cannot be returned.

ARTICLE 10 RESERVATION OF TITLE

1. Ownership of a product will not pass to the Buyer, notwithstanding the actual delivery, until the Buyer has paid the full amount due for this product, including interest and costs.
2. The Buyer may not encumber, sell, transfer, alienate, or otherwise burden the products before ownership has passed.

ARTICLE 11 LIMITATION OF LIABILITY

1. The Website is offered to you without explicit or implicit guarantees regarding its correct functioning. Sofie Dumont BV is not liable for damages resulting from the use of the Website, regardless of whether it proved to be correct or incorrect, nor for damages caused by incorrect, incomplete, ambiguous, or outdated content or language errors on the Website.
2. In all cases where Sofie Dumont BV can be demonstrably held liable, this liability, to the extent permitted by law, is limited to the amount that the Buyer effectively paid for a Product. Nothing in these General Terms and Conditions is intended to limit or exclude the liability of Sofie Dumont BV in the event of intent or gross negligence.
3. Sofie Dumont BV is in no case liable for indirect or consequential damages, including but not limited to financial losses, reputational damage, injuries, loss of opportunities, or expected information, etc.
4. Sofie Dumont makes every effort to provide access to the Website 24 hours a day, 7 days a week. Given the technical characteristics of the internet and the IT resources, and considering the necessity to perform periodic maintenance, updates, or upgrade work, Sofie Dumont BV cannot guarantee uninterrupted access and service to the Website. In the event of normally acceptable interruptions or failures of access, Sofie Dumont BV will do everything possible to find a solution to the problem as quickly as possible. Such normally acceptable interruptions or failures are inherent to online sales. They cannot be considered as shortcomings and will not give rise to compensation.
5. The websites to which Sofie Dumont BV may link are not managed, hosted, or maintained by Sofie Dumont BV. Therefore, Sofie Dumont BV is not liable for the content of such websites, nor for the links found there or for changes and updates made to such websites.

ARTICLE 12 COMPLIANCE AND WARRANTY

1. Sofie Dumont BV guarantees that the products conform to the order placed and meet the normal expectations that the Buyer may have, taking into account the specifications of the product. Furthermore, Sofie Dumont BV assures that its products comply with all laws existing at the time of the order.

ARTICLE 13 FORCE MAJEURE

1. In the event of force majeure, no party is obliged to fulfill its obligations. In that case, it may either suspend its obligations for the duration of the force majeure or terminate the agreement definitively.
2. Force majeure is any circumstance beyond the will and control of the party that wholly or partially prevents the fulfillment of its obligations. This includes, but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, energy outages, disruptions in a (telecommunication) network or connection or communication systems used, and/or the unavailability of the website at any time, late or non-delivery by suppliers or other engaged third parties,...

ARTICLE 14 INTELLECTUAL PROPERTY

1. The Buyer expressly acknowledges that all intellectual property rights of displayed information, messages, or other expressions concerning the products and/or the Website are held by Sofie Dumont BV, its suppliers, or other rights holders.
2. Intellectual property rights include patent, copyright, trademark, design, and model rights and/or other (intellectual property) rights, including non-patentable technical and/or commercial know-how, methods, and concepts.
3. The Buyer is prohibited from using and/or making changes to the intellectual property rights as described in this article, such as reproduction without the express prior written consent of Sofie Dumont BV, its suppliers, or other rights holders, unless it is solely for private use of the product itself.

ARTICLE 15 COMPLAINTS PROCEDURE

1. Sofie Dumont BV does everything possible to satisfy its customers 100%. If the Buyer has any complaints about its services and/or products, they can contact Sofie Dumont BV via email at shop@sofiedumont.be .
2. Every complaint is attempted to be handled within 7 working days.
3. In the case of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Public Service Economy is authorized to receive any request for out-of-court settlement of consumer disputes. It will either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl.

In disputes with a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.

ARTICLE 16: PROCESSING OF PERSONAL DATA:

1. Sofie Dumont BV ensures that any processing of personal data for the execution of the Agreement remotely is done fully in accordance with applicable Belgian and European legislation and within the territory of the European Union. For a detailed explanation of the processing of personal data, Sofie Dumont BV refers to its privacy statement.

ARTICLE 17: APPLICABLE LAW AND COMPETENT COURT

1. All offers and agreements are exclusively governed by Belgian law, regardless of the residence of the Buyer
2. All disputes related to or arising from offers made by Sofie Dumont BV or agreements concluded with it will be submitted to the competent courts and tribunals of Brussels, without prejudice to Sofie Dumont BV's right to summon before the courts of the residence or domicile of the Buyer.